Help starts here.

Find the right support for your game, software, or Dexter Account.

Quick answers

What do you need help with?

A few quick
answers.

Start with the essentials. For help with a specific product, use its official support page.

What should I include in a bug report?

Include the product, app version, device, and a short description of what happened. Steps to reproduce it are especially helpful.

Use the report checklist
Does Dexter Account share my game progress?

No. Dexter Account keeps the games you follow and their published news together. Game saves, purchases, currencies, and existing game accounts stay separate.

Read about Dexter Account
Where do I get help with purchases?

For a missing in-game item or a purchase question, use the official support page for that game. For Scenault account or billing questions, visit Scenault.

Find your product
How do I ask about privacy or deletion?

Use the studio privacy notice for website and contact information, or the Dexter Account notice for your studio account. For game or Scenault data, start with that product’s support page.

Tell us what
happened.

A few details make a problem easier to understand. Copy the checklist, fill it in, and send it through your product’s support page.

Leave out passwords, sign-in codes, and payment details.

  1. Product
  2. App or game version
  3. Device and OS
  4. What happened
  5. What you expected
  6. Steps to reproduce
  7. Screenshot, if useful